Delivery zone
BEAUTY'S SEDUCTION delivers to the following European countries:

Germany
Austria
Belgium
Spain (Except Canary Islands, Ceuta and Melilla)
Metropolitan France
Ireland
Italy
Luxembourg
Netherlands
Portugal (Except Madeira and The Azores)
United Kingdom


Payments secured via Sogecommerce

To guarantee the security of your payment, beautys-seduction.com has chosen the largest partners, as well as a secure encrypted connection.

Secure servers

We use high-performance and efficient security technology: an SSL secure server ensures the reliability of our site. This software encrypts all the personal data essential to the processing of your orders (name, address, bank details) at the time of their entry. During their single transfer via the Internet, it is then impossible to read them.
Deadlines

The delivery time is clearly indicated to you in your basket summary, even before confirming your payment.

You will find it in your order confirmation email and on the site, in "My account" "My orders". The "My account" section is secure. To access it, you must first identify yourself.

The delivery of your package depends on three elements:

All orders made during the week are grouped together where our logistics center receives the items that we have specially reserved for you within an average of 8 days. (It is the grouping system to obtain broken prices (see explanation)
We then prepare your package upon receipt of the truck. As soon as it is ready, we send it to you via So colissimo our partner. We will then send you an email confirming this shipment as well as the tracking number of your package. This number allows you to follow the progress of the delivery, directly on the site www.colissimo.fr
Depending on your country of delivery, delivery takes an average of 2 to 4 working days.


Important: for security reasons for your purchases, it is not possible to change the delivery address of an order in progress.


NEW
Send a Colissimo from your letterbox


Leave your Colissimo in your mailbox.
You can send packages from your mailbox if:

You send a prepaid Colissimo online to mainland France or to a country in the European Union.
You live in a geographic area where mailbox shipping is possible.
You have a mailbox accessible by your parcel postman, that is to say that he is able to open it (this is the case if you have already recovered from your mailbox parcels delivered by La Post, or if you have a standardized letterbox).
Your wrapped parcel goes into your letterbox.




TNT delivery




You can choose the delivery of your package via TNT:

TNT Express at home: delivery within 24 hours of your package to your home
TNT Express Relais Colis®: delivery of your package within 24 hours to a Relais Colis® collection point



Shipping fees

On beautys-seduction.com, delivery costs are always indicated before payment.

These fees are likely to vary depending on several criteria:

the number of items in your order
the weight and volume of the package
the fragility of the items ordered
the country of destination


In all cases, the amount of shipping costs is clearly indicated even before validating your payment, on the summary page of your basket.

Receipt of your order

An email informing you of the shipment of your order is sent to you as soon as your package leaves our warehouses.
This email includes all the details of your order and its shipping.

Your package is sent and taken care of by SO Colissimo. It will be delivered to you at the address you have given us. You can follow its delivery on the site www.colissimo.fr using the tracking number appearing in your shipping email and in the "My account" "My orders" section

In case of absence :

If you are absent, a calling card will be delivered to your letterbox indicating either a second attempt to deliver it by hand the next day, or a provision:

in the nearest post office.
- At your home,
- At a third party (caretaker, neighbor, etc.), or
- In the nearest post office.
If your package is damaged: our advice and recommendations

Never accept a package that is visibly damaged (signs of opening and / or damage).
If a damaged package has been received without complaint, it will be considered "accepted as is". Make a complaint at the time of receipt, otherwise we could not take your request into account with the carrier.
Our package preparation procedures are strict and ensure packages are free from defects. Check the warranty strips that seal your package, they must still be securely in place.
If you have to have the parcel received by a third party, give them these tips and recommendations.



Return a product
Return modalities

If part or all of your order does not suit you, you have 14 days from receipt to return it to us. If the return is made after this period (the stamp of the carrier being proof) we will be able to refuse the package and send it back to you.
Fill out the "return slip" form. You can make a request by email to our customer service, using the form provided in the "Contact us" page of the site. You will receive your return slip by email as soon as possible.


Return items to us in "tracked shipment"
You will be able to have guarantees and follow its good routing. Carefully follow the instructions on the "return slip" attached to your package. In particular, the items must be returned in perfect condition and in their original packaging.



Reimbursement

After receipt and verification of the returned items by us, you will receive an email informing you of the acceptance of the return and the establishment of a credit note with a code to be used on your next orders, if you cease your activity in this case, we then proceed to a refund by directly crediting your bank account. This will be effective within a maximum of 15 days, unless you have a deferred debit card. In this case, the reimbursement will take place at the end of the following month. In the event of an abnormal delay, do not hesitate to contact your bank or beautys-seduction.com customer service using the form provided in the “Contact us” section.

If the reason for return is due to an error on our part
Each week, beautys-seduction.com brings you thousands of articles. Labeling or packaging errors may occur, but we take every precaution to avoid them. If unfortunately you encounter this type of error, we will of course refund the price of the returned products as well as the shipping costs incurred in returning them to us.

If the reason for return is not due to an error on our part
Return costs and any risks associated with transport are your responsibility.



Our customer service is open Monday to Friday, 9 a.m. to 4 p.m., except on public holidays.